CONTACT
Billing and cancellation
Use this form for a problem with a subscription charge, a cancellation that did not take effect, or a billing error.
Cancel without contacting us
You can cancel paid listing capacity entirely online, and you should not need this form to do it:
Account -> Billing & Listing Capacity -> Manage billing, downgrade, or cancel in Stripe
We will not require a telephone call, a live-agent conversation, or information unrelated to reasonable account authentication. Cancellation stops future renewal charges and takes effect at the end of the current paid period. It does not delete your account or your listings.
What to include
- the account email address;
- the charge date and amount; and
- the invoice or transaction identifier, if you have it.
Do not send a complete payment-card number. We do not need it, we do not store card numbers, and no billing question requires one. Card details are handled by our payment processor.
What we charge for
We bill sellers for listing capacity on this service only. We never take payment for a listed item, hold funds in escrow, pay a seller out, or take a commission on a sale. If your question is about money that changed hands between a buyer and a seller, it is not something we processed and not something we can reverse.
See Subscription cancellation and failed payments in the complete Terms.